Terms of Service

# Terms of Service **Effective Date:** February 25, 2026 **Last Updated:** February 25, 2026 These Terms of Service ("Terms") govern your access to and use of the services provided by TechSaaS Cloud Private Limited ("TechSaaS", "we", "us", or "our") through techsaas.cloud and related platforms. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services. --- ## 1. Acceptance of Terms By creating an account, accessing our website, or using any TechSaaS service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. --- ## 2. Description of Services TechSaaS provides a cloud infrastructure platform including but not limited to: - **CloudForge:** Cloud infrastructure provisioning and management - **DeployPilot:** Automated deployment and CI/CD pipeline orchestration - **Sentinel:** Security monitoring, threat detection, and compliance management - **NexusAI:** AI-powered analytics, predictions, and intelligent automation - **VaultCore:** Secrets management, encryption, and access control We reserve the right to modify, suspend, or discontinue any service or feature at any time with reasonable notice. --- ## 3. Account Registration ### 3.1 Eligibility You must be at least 18 years of age and capable of entering into a legally binding agreement to use our services. ### 3.2 Account Security You are responsible for: - Maintaining the confidentiality of your account credentials - All activities that occur under your account - Promptly notifying us of any unauthorized access or security breach ### 3.3 Account Information You agree to provide accurate, current, and complete information during registration and to update it as necessary. --- ## 4. Acceptable Use Policy You agree not to use our services to: - Violate any applicable law, regulation, or third-party rights - Distribute malware, viruses, or other harmful code - Engage in unauthorized access, hacking, or penetration testing against our systems - Send spam, phishing emails, or unsolicited communications - Mine cryptocurrency without explicit written permission - Store or transmit content that is illegal, defamatory, or infringes intellectual property - Interfere with or disrupt our services or infrastructure - Resell or redistribute our services without authorization Violation of this policy may result in immediate suspension or termination of your account. --- ## 5. Intellectual Property ### 5.1 Our IP All content, software, trademarks, and intellectual property related to TechSaaS services are owned by or licensed to TechSaaS. You may not copy, modify, distribute, or reverse-engineer any part of our platform without written permission. ### 5.2 Your Content You retain all rights to the data and content you upload to our platform. By using our services, you grant us a limited license to host, store, and process your content solely to provide our services. ### 5.3 Feedback Any feedback, suggestions, or ideas you provide may be used by TechSaaS without obligation to you. --- ## 6. Billing and Payments ### 6.1 Pricing Service pricing is published on our website and may be updated with 30 days advance notice. Custom enterprise agreements may have separate pricing terms. ### 6.2 Payment Terms - Subscriptions are billed in advance on a monthly or annual basis - All fees are non-refundable except as expressly stated in these Terms - Late payments may incur interest at 1.5% per month or the maximum rate permitted by law ### 6.3 Taxes All prices are exclusive of applicable taxes. You are responsible for paying all taxes associated with your use of our services. --- ## 7. Service Level Agreement (SLA) ### 7.1 Uptime Commitment We commit to 99.9% monthly uptime for production services. Uptime is measured as the percentage of total minutes in a calendar month that the service is available. ### 7.2 Exclusions The following are excluded from uptime calculations: - Scheduled maintenance (with 48-hour advance notice) - Force majeure events - Issues caused by your equipment, software, or third-party services - Features in beta or preview status ### 7.3 Credits If we fail to meet the uptime commitment, you may request service credits as follows: - 99.0% - 99.9%: 10% credit of monthly fees - 95.0% - 99.0%: 25% credit of monthly fees - Below 95.0%: 50% credit of monthly fees --- ## 8. Data Ownership and Processing ### 8.1 Your Data You own all data you upload to our platform. We process your data solely to provide our services and as described in our Privacy Policy. ### 8.2 Data Processing Agreement For enterprise customers, we offer a Data Processing Agreement (DPA) that complies with applicable data protection regulations. ### 8.3 Data Portability You may export your data at any time through our API or dashboard. Upon account termination, we retain your data for 30 days before permanent deletion. --- ## 9. Limitation of Liability To the maximum extent permitted by law: - TechSaaS shall not be liable for any indirect, incidental, special, consequential, or punitive damages - Our total liability for any claim shall not exceed the fees paid by you in the 12 months preceding the claim - We are not liable for loss of data, profits, revenue, or business opportunities These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise). --- ## 10. Termination ### 10.1 By You You may terminate your account at any time through the account settings or by contacting [email protected]. ### 10.2 By Us We may suspend or terminate your account if: - You violate these Terms or the Acceptable Use Policy - Your account is delinquent on payments for more than 30 days - Required by law or regulatory action - Necessary to protect the security or integrity of our services ### 10.3 Effect of Termination Upon termination: - Your access to services will be revoked - Your data will be available for export for 30 days - Outstanding fees remain due and payable --- ## 11. Governing Law and Dispute Resolution These Terms are governed by the laws of India. Any disputes shall be resolved through: 1. **Negotiation:** Good faith discussion between the parties (30 days) 2. **Mediation:** Non-binding mediation in Bangalore, India 3. **Arbitration:** Binding arbitration under the Arbitration and Conciliation Act, 1996 The courts of Bangalore, Karnataka, India shall have exclusive jurisdiction for any matters not subject to arbitration. --- ## 12. Changes to Terms We may update these Terms from time to time. We will notify you of material changes via: - Email notification to your registered address - Prominent notice on our website - In-app notification Continued use of our services after the effective date of changes constitutes acceptance of the updated Terms. --- ## 13. Contact Information For questions about these Terms, contact us at: **TechSaaS Cloud Private Limited** Email: [email protected] Support: [email protected] Website: https://techsaas.cloud/contact